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If for some reason the EcoNet product/solution does not work out for your application, it can be returned for a full refund or we can work together to try to find a solution that meets your specific needs. 

Please email our support specialists with the details of your issues and requirements or contact us at 1-888-320-9188

 

Self Help Center

Repair/Return Policy

Although we have designed and tested our products and systems for reliable 24/7 operation, the nature of wireless control and automation environment can cause malfunctions. Please contact our customer service department at ph. 1-888-320-9188 or email support@EcoNetControls.com with details of your product or system malfunction. Please provide your contact details, the product model and serial number as well as any details of the malfunction. Our support specialist will review the problem and assist you in providing the best solution for your particular circumstances. If necessary we will provide an RMA number (Return Material Authorization) for the product return. Typical repair turn around time is 2-10 days. There are no charges for parts or labor for warranty repairs and we will return the product with shipping charges prepaid. We will provide a repair cost quote for non-warranty repairs.
We recommend that you keep product spares on site for critical systems.

 

Sales/Order support

Please contact our sales direct at ph.1-727-474-0929 or email: sales@EcoNetControls.com with questions regarding product pricing, configurations and availability. Although pricing and configuration details are available on our web site, we are happy to provide a formal quote confirming the product details and availability.

Please direct any inquiries regarding open orders, invoicing, order processing to our administration department at ph. 905-331-3715. Our administration department can confirm expected delivery dates, tracking numbers and any other queries.

 

Satisfaction Guarantee

If you are not satisfied with our product or it does not function as expected or required, you can return the product for a refund or credit within 30 days of the original ship date. The product must be returned in its original packing in new condition to qualify for a full refund otherwise restocking charges may apply.

 

Test or Evaluation Orders

We do not accept evaluation orders or provide demonstration units. We understand that some applications require product testing before it can be confirmed and approved. If you are not sure our product will meet your requirements, and you would like to order a unit for testing, please place a standard order (purchase order or credit card). We will work with you to select a model and configuration that is best suited to your application. Include your courier account number with your test order. If the product does not function as required, it can be returned for a full credit. You are also responsible for the cost of returning the unit/s. Please review your application with our support specialist before returning the product. We may be able to assist you in getting our product to function as required in your application. In many cases, a simple BIOS tweak, software driver update or specialized expansion option can clear up a functional issue. Contact our customer support department for a RMA# (Return Material Authorization) before returning any "Test Order" products. The returned product must be in new and working order in its original package to qualify for a full credit/refund. We typically allow 2-3 weeks for product testing.

 

Warranty

All EcoNet Controls products have a 1 year parts and labor warranty.

Disclaimer 

EcoNet Controls Inc. standard limited warranty is limited to the value of system/products purchased. 

In no event will EcoNet be liable for any consequential, incidental, exemplary, or special damages including any water damage or lost profits, arising from or relating to the proper or improper use of EcoNet products, and EcoNet’s total cumulative liability arising from or related to this limited warranty and product will not exceed the amount actually paid for the product by the original purchaser.

 

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