Shipping

With free shipping, delivery will take 3 to 7 business days to arrive, and with expedited shipping delivery will take 2 to 4 business  days. Note if your location is considered remote by delivery services shipping may take longer.

United States Orders

  • Free Shipping: Available on orders over USD $99 (before tax and after discounts).
    • Estimated delivery: 3–7 business days
  • Flat Rate Shipping: Orders under USD $99 are subject to a flat rate of USD $25.
  • Expedited Shipping (Paid): Available at a flat rate of USD $25, with an estimated delivery time of 2–4 business days. Expedited orders are processed with priority to ensure faster handling and delivery.

Exclusions:

Free shipping is not available for orders shipping to Hawaii or Alaska. A flat shipping cost of USD $25 will apply to these locations, regardless of order value.

Note: Shipping times may vary for outlying U.S. regions such as Hawaii and Alaska.

Canadian Orders

  • Free Shipping: Available on orders over CAD $125 (before tax and after discounts).
    • Estimated delivery: 3–7 business days
  • Flat Rate Shipping: Orders under CAD $125 are subject to a flat rate of CAD $36.
  • Expedited Shipping (Paid): Available at a flat rate of CAD $36, with an estimated delivery time of 2–4 business days. Expedited orders are processed with priority to ensure faster handling and delivery.

United Kingdom Orders

  • Flat Rate Shipping: £48 GBP per order.
    • Estimated delivery: 6–10 business days

All UK orders are shipped from Canada. Shipping fees are charged at checkout.

Import VAT, customs duties, and any courier handling fees may apply upon delivery and are the responsibility of the customer.

If you choose to return an item, return shipping costs to Canada are the responsibility of the customer.

General Notes & Exceptions

  • Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, holidays, or severe weather).
  • Orders shipped to remote or rural areas may require additional transit time.
  • For Canadian orders, customs clearance may cause occasional delays. Any applicable duties or taxes are the responsibility of the customer.
  • We process orders Monday through Friday, excluding statutory holidays. Orders placed after business hours will be processed the next business day.
  • You will receive a tracking number once your order has shipped.

Returns & Damaged Shipments

  • We offer a 30-day no-questions-asked return policy on most items. Some final sale items are excluded.
  • Please refer to our Return Policy for full details on returns and exchanges.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • If your order arrives damaged or incomplete, please notify us within 5 business days of delivery. Be sure to include photos of the packaging and product to help us resolve the issue quickly.

Please email shipping@econetcontrols.com if you have any shipping related questions.